Frequently Asked Questions

NKOZY — Frequently Asked Questions

ORDERS

How do I place an order?

Shopping with NKOZY is simple. Browse our collections, select your preferred item,
choose the appropriate size and color when available, and add it to your shopping bag.
Once you are ready, proceed to checkout and follow the instructions to complete your
purchase securely.
How do I know if my order

has been confirmed?

Once your order has been successfully placed, you will receive an order confirmation by
email. Please make sure the email address entered during checkout is correct. If you do
not receive a confirmation, check your spam or junk folder before contacting our
customer service team.

Can I change or cancel my order?

We begin processing orders as quickly as possible. If you need to change or cancel an
order, contact us immediately at nkozy@nkozy.com. We will do our best to
accommodate your request, but we cannot guarantee changes or cancellations once an
order has entered the fulfillment or shipping process.

SHIPPING &amp DELIVERY

Does NKOZY ship internationally?

Yes. NKOZY ships worldwide. Delivery availability, shipping costs and estimated
delivery times may vary depending on the destination.

How long does delivery take?

Delivery times depend on your location, the shipping method selected and product
availability. Estimated delivery information will be provided during checkout whenever
available.
Please note that international orders may experience additional delays due to customs
processing or circumstances outside our control.

Will I receive tracking information?

When tracking is available for your shipment, you will receive an email containing your
tracking information once your order has been dispatched.

Are customs duties and taxes included?

International orders may be subject to customs duties, import taxes or other fees
imposed by the destination country. Unless otherwise stated during checkout, these
charges are the responsibility of the customer.

NKOZY does not control customs charges or processing times.

PRODUCTS &amp SIZING

How do I choose the right size?

We recommend consulting the size guide available on our website before placing your
order. Fit may vary depending on the style, collection and intended design of the
product.

Will product colors look exactly the same as they do online?

We make every reasonable effort to display product colors and details accurately.
However, colors may appear slightly different depending on your screen, device
settings, lighting and photography.

What should I do if an item is sold out?

Selected products and sizes may be restocked. We recommend checking NKOZY.com
regularly and following our official channels for new releases and restock
announcements.

RETURNS & EXCHANGES

Can I return an item?

Eligible items may be returned within 14 days of delivery, subject to our

Returns &

Exchanges Policy. Items must be unworn, unused, unwashed and returned in their
original condition with applicable tags and packaging.

Can I exchange an item for another size?

Where exchanges are available, they depend on product and size availability. Please
contact nkozy@nkozy.com for assistance.

PAYMENTS

Is shopping on NKOZY.com secure?

We take online security seriously and use secure payment processing solutions to
protect transactions. Payment information is handled through the payment services
available at checkout.

What currency will I be charged in?

The currency displayed during checkout will determine the amount charged for your
order. Your financial institution may apply currency-conversion or international
transaction fees where applicable.

CONTACT

Still need help?

Our team is here to assist you.

Email: nkozy@nkozy.com

When contacting us about an existing purchase, please include your order number so
we can assist you more efficiently.

NKOZY — OVERCOME AND BECOME.