NKOZY — Returns & Exchanges
We want you to be confident when shopping with NKOZY. If something is not right with
your purchase, please review the conditions below.
RETURN PERIOD
Eligible products may be returned within 14 days of delivery.
To qualify for a return, merchandise must be unworn, unused, unwashed and in its
original condition. Original tags and packaging should remain attached or included
where applicable.
HOW TO REQUEST A RETURN
Before sending a product back, please contact our customer service team at:
nkozy@nkozy.com
Please include your order number, the item you wish to return and the reason for your
request.
Our team will provide further instructions where the return is eligible.
Please do not send merchandise to an address without first receiving the appropriate
return instructions from NKOZY.
EXCHANGES
Need a different size or eligible replacement?
Contact us at nkozy@nkozy.com. Exchanges are subject to product and size
availability.
If the requested replacement is unavailable, we may offer another available solution in
accordance with our policy and applicable law.
RETURN CONDITION
Returned merchandise must be in resalable condition.
We may be unable to accept merchandise that has been worn, washed, altered,
damaged after delivery or returned without required tags or original packaging.
NON-RETURNABLE ITEMS
For hygiene, personalization or other legitimate reasons, certain products may be
designated as final sale or non-returnable. Any such restriction will be identified on the
applicable product page or otherwise communicated before purchase where required.
Nothing in this policy limits rights that cannot legally be excluded under applicable
consumer-protection law.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
If you receive an item that appears damaged, defective or different from what you
ordered, please contact nkozy@nkozy.com as soon as reasonably possible.
Include your order number, a description of the issue and clear photographs when
appropriate. Our team will review the situation and provide assistance.
RETURN SHIPPING
Unless an item is confirmed to have been incorrectly supplied or defective, return
shipping costs may be the responsibility of the customer, subject to applicable law.
Original shipping charges are generally non-refundable unless required by law or
otherwise stated by NKOZY.
INTERNATIONAL RETURNS
International customers are responsible for following the return instructions provided by
our team.
Customers should ensure that international return packages are correctly declared as
returned merchandise where appropriate. NKOZY is not responsible for delays resulting
from incomplete customs documentation or other circumstances outside our reasonable
control.
REFUNDS
Once an eligible return has been received and inspected, we will notify you regarding
the status of your refund.
Approved refunds will generally be issued to the original payment method. Processing
times after a refund is issued may vary depending on the bank or payment provider.
NEED HELP?
For returns, exchanges or order assistance:
nkozy@nkozy.com
Please include your order number in your message.
NKOZY — OVERCOME AND BECOME.